So proud of this:
So sorry for lack of communication recently.
We’ve been really busy in the office recently. One of the most exciting things we’ve achieved in the last few days, is the making of Paddle available to each and every one of you.
This means that as of last week you’re now able to access Paddle in all 196 countries across the world! Now, nobody misses out.
We have got some cool promotions and discounts up coming for you guys, so stay tuned and keep Paddlin’.
Check it out: https://www.paddle.com/
Anonymous asked: I guess my expert today with Paypal customer service I was not an exception then. All I was given was a run around and no service. My csr sounded like yours, did not know a thing but refused to transfer to anyone else. What can be done to stop their misrepresentation of service?
Ever since I wrote that post, I’ve gotten an account manager, A-grade customer service from PayPal, and had calls with their President, Head of International risk, etc…
That shouldn’t be the case, and something needs to change. Fast.
I think I just uncovered an upcoming Groupon redesign, I’m not sure how, but looking at tech blogs/ twitter, it doesn’t look like anyone has stumbled across this. — I was looking a the Groupon job pages (for product designers) and somehow got in a weird redirect loop, now, visiting Groupon results in me seeing this new design. (Which is pretty awesome.)
Links to full resolution screenshots at the bottom of this post.
Full Resolution Screenshots:
"Stop fucking complaining. Build."
A quick update on my recent PayPal fiasco. It turns out all you need to get PayPal Mass Pay is $50k a month, why was this so difficult to find? And why couldn’t PayPal just tell me this? Instead of denying the service even existed, and making a complete ass of themselves in the process.
According to 2 days of research, and some helpful folks on Twitter, you require around $50,000 USD per month is sales, to qualify for an account manager. Do you know what an account manager gets you? Access to PayPal Mass Pay.
Now, I’m wondering, why couldn’t PayPal just have told me this? It’s not like it’s some big secret, although they do make the information extremely difficult to find (info is under the “What You Get” tab and then one of the options under the “Support” sub-tab).
As some of you may know, I run a digital daily deals site, with a small close-knit team of awesome individuals. We (unfortunately) use PayPal to process our transactions.
A few weeks ago, we had the idea that we’d use PayPal Mass Pay (a service which I’ve used before) to automatically settle payments to our Employees, Affiliates and Vendors each night and pay out their earnings via PayPal. Awesome idea right? We only have our profits of sales going into our bank account, our employees are more motivated and our vendors are super happy!
Not the case.
I’ve used PayPal Mass Pay (and it’s associated APIs) many times in the past, it was a super convenient way for me to automate payments/ rev-share deals on software/ apps/ hacks that I’ve been a part of, thinking that it’d be an awesome way to integrate nightly payments into our current business, we set about coding systems that let us calculate payments and generate Mass Payment documents each night. We used PayPal’s developer sandbox, and it worked great.
Now came the time to implement this into our production site. So I login to our PayPal Business Account, navigate to “Send a Payment” then to “Send a Mass Payment” (they’re not exactly hiding it). I’m expecting to see the standard “Upload a Mass Payment Document” big orange button. Instead I see a grey button, and this message:
“We’re sorry, but your PayPal account isn’t currently eligible to send mass payments. Please contact either PayPal Customer Service or your account manager.”
“Ah, Ok then.” I think to myself, it seems like a simple fix, I’ve used this service before on this very PayPal account, so it won’t be a problem re-enabling it for our account. I’ll give them a call.
But I forgot. This is PayPal.
PayPal Customer Service Representative #1:
- Me: Hi there, we have an existing PayPal business account with you, and we’re looking to you use your PayPal Mass Pay service to automate payments to our suppliers. We’ve used Mass Pay heavily in the past, but I’m getting a message saying we’re currently ineligible.
- PayPal: Sorry, Mass Payments don’t exist.
- Me: Excuse me? I’m looking at a page entitled ‘Send a Mass Payment’ and it says to contact you to enable the feature.
- PayPal: Please Hold.
- *Awkward Hold Music*
- PayPal: Hi yes, you can’t use Mass Pay it’s invite only.
- Me: Oh, I see, how does one go about getting invited?
- PayPal: I don’t know.
- Me: Is there anyone I could speak to who would know?
- PayPal: No. You just get invited it’s automatic.
- Me: Okay. What’s the criteria to be invited?
- PayPal: I don’t know.
- Me: Could I speak to someone who does know?
- PayPal: No, no-one knows.
- Me: So you’re telling me not one single person inside PayPal knows the eligibility requirements for PayPal Mass Pay?
- PayPal: That’s correct. It’s automatic. Once you have a big account, you get invited.
- Me: What about the person who implemented the automatic invite system, would he know the requirements?
- PayPal: Maybe, but I don’t know who that was.
- Me: Can you think of anyone who might be able to tell me what the requirements are?
- PayPal: You can contact sales, they might be able to give you more information.
- Me: Ok, can I have the numer?
- PayPal: (UK) 0844 388 0470
Ok, so I dial the sales department, hoping that they’d be able to shed some light on the situation. (Hoping that I’d just spoken to one rather incompetent Customer Service representative).
PayPal Sales Representative #1:
- Me: Hi there, I was referred to this number by one of your Customer Services representatives. I’m an existing PayPal customer, and we want to begin automating our payments to suppliers by using your Mass Payment servi—
- PayPal: Sorry, we don’t offer a Mass Payment service.
- Me: I’m on your website right now. Looking at your Mass Payments service.
- PayPal: What’s your PayPal email address?
- Me: email@example.com
- PayPal: Please Hold.
- *Awkward Hold Music*
- PayPal: Yes, that feature doesn’t exist.
- Me: I was just told by your Customer Services department that feature most certainly exists, but it’s by invite only.
- PayPal: Have you been invited?
- Me: No, I’m trying to go about finding the criteria to be invited to PayPal Mass Pay, and how someone goes about starting the process.
- PayPal: Well, you haven’t been invited.
- Me: Yes, I understand that. But I’ve viewed all of the sales pages on your website, and your Mass Pay fee calculator, and it’s something we’d love to use.
- PayPal: Those pages must be a mistake, because Mass Payments don’t exist.
- Me: I’ve been told they do, and I just have to be invited. Could I speak to someone who can tell me what it takes to be invited?
- PayPal: No. Nobody in the company knows that.
- Me: Ok then. Thanks for your lack of help.
- PayPal: Thanks for calling PayPal.
So, thats my story.
PayPal says their clearly available feature ‘Mass Pay’ doesn’t exist, and that not a single person inside the company knows the eligibility requirements.
Well done PayPal.
Anonymous asked: Hi, Do you have an email you can be reached on regarding a possible interview, highly interested in your work :)
Proof that we’re in a Gosling bubble.
Hey girl. We exceeded all projections for Q4. But you’re the only year-end bonus I need. Happy Holidays.